Refund policy

Refund Policy

Every Tenure order is backed by our 90-Day Money Back Guarantee. If you use Tenure and you are not happy with your results, we will refund the purchase price of your order, as long as you follow the steps below.

How the 90-Day Money Back Guarantee works

To qualify for a refund, all three of these must be true.

  1. You contact our support team first. Call us at +1 (701) 829-6167 or email support@tenurehair.com before requesting a refund anywhere else. Refunds are only issued through this process.
  2. You reach out within 90 days of the date your order was delivered.
  3. You send us evidence that you used the product. This means clear photos or a short video of your used serum bottle(s) and your infuser, along with your order number. Dated progress photos of your scalp are welcome and help us review your request faster.

We review every request and reply within 2 business days. Once approved, your refund goes back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

You do not need to mail the product back unless we specifically ask you to. Original shipping charges are not refundable.

What the guarantee does not cover

  • Requests made more than 90 days after delivery
  • Requests without evidence of use
  • Requests where our support team was not contacted first
  • Products bought from anyone other than Tenure directly

Filing a dispute with your bank or card issuer does not replace this process. Contact us first and we will resolve it directly, usually much faster than a bank dispute.

Order cancellations

After your order enters fulfillment and cannot be canceled, but it is still covered by the 90-Day Money Back Guarantee once delivered.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement at no cost to you.

Lost or late orders

Orders ship within 2 to 4 business days and are delivered within 8 business days of shipping at the latest. If your order has not arrived within that window, contact us and we will trace the package. If the carrier confirms it lost, we will send a replacement or issue a full refund, whichever you prefer. See our Shipping Policy for details.

How to start a refund request

Call +1 (701) 829-6167 or email support@tenurehair.com with your name, order number, and your evidence of use. Our team will walk you through the rest.