Shipping policy

Shipping Policy

Every Tenure order ships within 2 to 4 business days and is delivered within 8 business days of shipping at the latest.

Stage	Timeframe
Processing and shipping	2 to 4 business days after your order is placed
Delivery	8 business days maximum after your order ships

Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing the next business day.

Where we ship

We currently ship to addresses within the United States.

Shipping rates

Shipping costs, if any, are shown at checkout before you pay.

Tracking your order

As soon as your order ships, we email you a tracking number. Tracking can take 24 to 48 hours to show movement after the label is created.

Shipping delays

If we cannot ship your order within 4 business days, we will email you with an updated ship date. You can choose to wait or cancel your order for a full refund.

Lost or undelivered packages

If your order has not arrived within 8 business days of shipping, contact us. We will open a trace with the carrier, and if the package is confirmed lost we will send a replacement or issue a full refund, whichever you prefer.

If tracking shows your package as delivered but you cannot find it, check around your delivery area, with neighbors, and with your building's mail room, then contact us within 7 days of the delivery date. We will work with the carrier to locate it.

Incorrect addresses

Please double check your shipping address at checkout. To change an address, contact us before your order ships. If a package is returned to us because of an incorrect address, we will reship it once you confirm the correct address, and a reshipping fee may apply.

Damaged items

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging and we will send a replacement at no cost.

Questions

Call +1 (701) 829-6167 or email support@tenurehair.com.